A unified, cloud-based CRM solution

NetSuite CRM Features

Customer Service Management

NetSuite’s integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs. Only NetSuite’s customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.


Mobile CRM

NetSuite’s comprehensive support for mobile devices—iOS, Android and Windows Phones—ensures that your business users get real-time access to the information they need, whether it’s the latest metrics, calendar information, customer details or more. And, because NetSuite is cloud-based, you can empower your workforce with mobility to log in anytime, anywhere.

In addition, the SuiteCloud development platform enables you to customize mobile applications to your unique business needs, while complementary mobile solutions from SuiteCloud Developer Network partners enable you to extend mobile functionality in such areas as field service, sales and warehousing—regardless of the mobile platform your organization uses.

NetSuite CRM At a Glance

What it does:

  • Salesforce automation
  • Inventory
  • Accounts Receivable
  • Accounts Payable
  • E-Commerce Mobile CRM
  • Project Management
  • Case Management
  • Sales Forecasting
  • Quoting
  • Bug Tracking
  • Customer Service
  • Knowledgebase/Self Service
  • Marketing Campaigns


  • Flexible
  • Built-In ERP Integration
  • Scalable
  • Robust Feature Set
  • Extensive integration catalog
  • Computer Telophony Integration (CTI) capable

Sales Force Automation

NetSuite’s Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission.

Unlike other solutions, NetSuite’s SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.

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