Oasis Support
So how do we find a path to success?
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Agreements to Fit the Budget And Needs of Any Size Organization
Leverage your Sage 100, Sage Intacct or NetSuite ERP system to its full potential with an Oasis Support Agreement. Our managed service agreements can fit the budget and needs of any size organization, providing your company with superior response times, value and predictability.
Oasis Support
Essentials
Up to 8 business hour response time
Unlimited Help Desk Services
on “system as deployed”, when submitted through Help Desk
Prioritized Service Tickets
(where possible, initial contact for clients’ Help Desk tickets will be prioritized over other existing, non-business critical tickets)
Prepaid Service Hours 10% discount minimum of 25 hours
Advanced
Up to 4 business hour response time
Execution Hours: To be utilized for anything outside of Help Desk Services *except custom development
Example: Training, Solution Design, Third Party assistance, Report or Saved Search creation, Form Modifications…
Yearly Account Review
Complete
Our Fastest response time:
2 hours or less
Execution Hours: To be utilized for anything outside of Help Desk Services *except custom development
Example: Training, Solution Design, Third Party assistance, Report or Saved Search creation, Form Modifications…
Yearly Account Review
Optimization Project