Oasis Support

So how do we find a path to success?

Oasis Support

Essentials

Up to 8 business hour response time​

Unlimited Help Desk Services
on “system as deployed”, when submitted through Help Desk

Prioritized Service Tickets
(where possible, initial contact for clients’ Help Desk tickets will be prioritized over other existing, non-business critical tickets)​

Prepaid Service Hours 10% discount minimum of 25 hours

Advanced

Up to 4 business hour response time

Execution Hours: To be utilized for anything outside of Help Desk Services *except custom development

Example: Training, Solution Design, Third Party assistance, Report or Saved Search creation, Form Modifications…

Yearly Account Review

Complete

Our Fastest response time:
2 hours or less

Execution Hours: To be utilized for anything outside of Help Desk Services *except custom development

Example: Training, Solution Design, Third Party assistance, Report or Saved Search creation, Form Modifications…

Yearly Account Review

Optimization Project

Enjoy ERP collaboration that delivers results!

Light up your company performance with ERP projects completed on time and budget