Who Pardoned Accountability? By John Britt and Michael Mountjoy.

Unlocking Efficiency with NetSuite Field Service Management

This lighthearted, short read, is humorously written like a “who dun it” novel.  The premise is that Change has died and all those involved in the death of “Change” are called as witnesses in the trial.  They range from Culture, Sponsorship, Vision, Communication, Urgency, Performance, Plan, Incentive, Coach, Budget, and Commitment…each with their own unique view of who killed Change.

This tongue-in-cheek narrative of the court proceedings will surely make you grin and nod in agreement for any of us that have been involved in a change initiative.

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